krishnakant_410, exactly what happens when you try to use the IM?

If you tried to IM another member from the Who's Online Search, by the way, know that a slight delay could mean that the person is no longer online.

Welcome, tonymotana. This is a known Mutual Match bug where the repeating account is the end of the line. So, you should stop right when you get to that account.

Thanks for that information. I am seeing the occasional issue on Firefox, too.

We do not offer a Mingle2 app for mobile devices at this time, no.

Thank you. Are you opening the email and then deleting it? Or, are you using the bulk delete function?

What model of phone are each of you using?

Also, WolfEyez, what was the issue that you figured out (in your 3rd post)?

I have passed along your information, Mirage4279, in case tech ops needs it.

Instances of sluggishness should go down, as we've upgraded our DB server:
http://mingle2.com/topic/show/353396

That is probably a one-off type event, but we're continuing to monitor for such errors.

I understand, guys. We are continuing to fine tune the IM, so I'm hoping there will be fewer issues in the near future.

Thanks for that information. The Mingle2 IM has certainly been upgraded and we are hammering away at the site-specific kinks.

In any event, the behavior that you guys are describing - the window not opening on occasion - may be due to members being offline. Are you guys primarily clicking the orange 'Instant Message' button (in Searches) in order to IM? If so, then it may be a case of the person going offline shortly before the IM request.

You currently have "Muswellbrook New South Wales 2333" in the relevant Search preference, greggy11. You may need to edit it down a bit to just the city or postal code.

Thanks for the feedback, guys. We are making adjustments to the site in order to maximize performance, so this input might be useful.

That is not normal, kecksie, and our IM seems to be working as it should. So, if you made a change to your setup recently, I would consider undoing it or adjusting it a bit.

Past Mingle2 IM conversations are not available to our members, davidr4f.

blcollar, please email me (do not post it here) the exact user name or the URL to the profile. What you're seeing is likely like a known bug, but I can double check.

That is what you are looking for, AWifeISeek, yeah. I just played around with private photos on Firefox and got the same thing.

We're definitely open to adjustments, but that was not the word that tripped the filter. It was a word that is ordinarily profane.

Reasonable? Definitely. I'd say roughly 99.999% of messages go unread by us. We only investigate when there is a good chance that Mingle2's policies are being violated. This doesn't mean that the filters - in place to protect our member base from scammers and the like - are not automatically filtering out inappropriate messages.

We do not get involved in such a way, Aranaya. You may want to ask the other member if he/she meant that the software presented your profile to him/her.