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Topic: Upgraded Membership
bethann27 Joined Tue 10/11/11 Posts: 3	Thu 07/02/15 10:13 PM Edited by bethann27 on Thu 07/02/15 10:13 PM
Earlier this evening i paid to upgrade my membership and it said it would take about 5 minutes to activate. That was 4 hours ago. my account page says I do not AND I do have an upgraded subscription. I sent 2 emails, one from my personal email and one from this site and have gotten absolutely no response. Did I just waste my money and get ripped off or what?

charles Joined Wed 07/26/06 Posts: 6827	Fri 07/03/15 05:37 AM
We do apologize for the wait-time, bethann27. Your account has been affected by a bug, but we should be able to get you set up with MinglePlus today. You will get all of the time that you paid for, of course.

bethann27 Joined Tue 10/11/11 Posts: 3	Fri 07/03/15 07:58 PM
Just to update-Upgrade still not accessible.

charles Joined Wed 07/26/06 Posts: 6827	Fri 07/03/15 11:51 PM
I am aware of this and we have not overlooked your situation. We will give you extra premium time once the kink is worked out.

bethann27 Joined Tue 10/11/11 Posts: 3	Mon 07/06/15 02:50 PM
Any new info on this bug situation? Nothing has change and still can not access upgraded membership features. Thank you.

charles Joined Wed 07/26/06 Posts: 6827	Mon 07/06/15 09:44 PM
You should be set at this time, bethann27. I will also email you.

Sheffy_Liam Joined Wed 05/15/13 Posts: 1	Tue 07/14/15 08:25 PM
Its happened to me now as well. It keeps saying that I need to upgrade again even when I've bought it yesterday afternoon. Help

charles Joined Wed 07/26/06 Posts: 6827	Wed 07/15/15 06:34 AM
Welcome, Sheffy_Liam. Please send an email to the address below so that we can get you what you deserve. mingle2.billing@nextc.com

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