I have just had one of the worst experiences with a completely deceptive consumer company: Vonage !!!
After a year of poor service and terrible customer service I attempted to close my account. Owing to the fact that Vonage has offshore customer service it took me an hour to make them understand what I wanted and when they understood, they wanted to gather marketing information for their documentation. When I refused the survey they said they couldn't close my account until I answered their questions. After that they said they were going to impose a "closing fee" to close the account. I asked them to supply me with a contract that bore my signature that indicated that I authorized a closing fee. They admitted that they could not provide such a document, but stated that my agreement was implied since I signed up for service with them. I canceled all payments to them from my bank.
My advice, for what it is worth, "stay away from the crooks at Vonage"
Thanks

yeah i have heard horror story after horror story about them

The very fact the technology they tout in their commercials was in fact stolen from another entity should be enough to stay away from them. I'm surprised they haven't gone out of business when they had the pants sued off of them.

Skype is the way to go.