Topic: EMAIL VERIFICATION *UPDATED*
charles's photo
Tue 06/15/10 08:38 PM
*6/16/10 PM edit*
Until we can iron out the final kinks in the process, we have made this optional again. This means that you might get the email verification screen, but you will still be able to bypass it and use Mingle2 Mail. In order to do this, just click on the 'Mail' tab on the page where you are prompted to verify.
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*6/16/10 AM edit*
We now have a way to work around this situation. If you have a valid email address, have tried the troubleshooting steps at the bottom of the verification screen (also noted at the bottom of this post), and the verification email has just not shown up in your personal email, click the 'Contact Us' link near the top of this page. Fill out the form and submit it, typing "email verification" in the 'Subject' field. You may click the following link to get to the form in question, as well.
http://mingle2.com/welcome/contact_us
______________________________________________________________________

For those members with valid email addresses who are unable to get past the verification step, we are developing on a work-around. I'm hoping it will be done tonight, but I don't have a real solid estimate at this point. Thanks to all who have reported the problem.


For those who are having trouble and have not tried it yet, make sure you click the How? link in the tip below. You'll find it right near the bottom of the email verification screen.

If you do not receive a verification email within a few minutes, please check your "spam", "bulk", or "junk" folder. How?

heartbreaker123's photo
Tue 06/15/10 09:09 PM

For those members with valid email addresses who are unable to get past the verification step, we are developing on a work-around. I'm hoping it will be done tonight, but I don't have a real solid estimate at this point. Thanks to all who have reported the problem.


*edit*
For those who are having trouble and have not tried it yet, make sure you click the How? link in the tip below. You'll find it right near the bottom of the email verification screen.

If you do not receive a verification email within a few minutes, please check your "spam", "bulk", or "junk" folder. How?
frustrated Charles i have tried everything and notta working this is getting very frustrating

no photo
Tue 06/15/10 09:22 PM
Nothing works to fix it, nothing.mad

heartbreaker123's photo
Tue 06/15/10 09:33 PM

Nothing works to fix it, nothing.mad
ya i know i changed my email n jan and gave it to them 2 mos ago when i had this prob and it's getting frustrating and i gave them my new email address on line here and still no helpfrustrated

yellowrose10's photo
Tue 06/15/10 09:37 PM
The site is working on the issue and a work around.

Thank you,

Kim

heartbreaker123's photo
Tue 06/15/10 09:43 PM

The site is working on the issue and a work around.

Thank you,

Kim
u r welcome did u get my new email address?

harvestatchoice's photo
Tue 06/15/10 10:16 PM
thanks:smile:

FearandLoathing's photo
Wed 06/16/10 12:52 AM

For those members with valid email addresses who are unable to get past the verification step, we are developing on a work-around. I'm hoping it will be done tonight, but I don't have a real solid estimate at this point. Thanks to all who have reported the problem.


*edit*
For those who are having trouble and have not tried it yet, make sure you click the How? link in the tip below. You'll find it right near the bottom of the email verification screen.

If you do not receive a verification email within a few minutes, please check your "spam", "bulk", or "junk" folder. How?


Don't know if this issue still exists, but it might be filtering certain email accounts out. The forum I managed quite awhile back had the same process, the email accounts were automatic so some just wouldn't get the verification email because of a predetermined list.

charles's photo
Wed 06/16/10 02:12 AM
FearandLoathing, thank you for the suggestion. We appear to have a good idea of what to do at this late hour. I'm sitting here with the systems administrator in charge right now, though, and I'm passing any reasonable suggestion along. We're going to see if we can get this done tonight, but there's a chance it will have to wait until tomorrow.

We will have everybody back in action soon, in either event.

willy_cents's photo
Wed 06/16/10 10:02 AM
Hey, slaphead maybe an idea to save your servers some space and keep them from crashing due to the temp problem with the verification email. Pin this topic to the top of the recent posts list and advise us here when it is figured out. Would also save yellow rose from having to chase down all the topics on this to answer them....lol...just a thought

no photo
Wed 06/16/10 11:58 AM
i don't have a junk folder i don't see it..and how can i get in my mail it won't let me read my mail or sendsad2 can you please explain and fix the problem please!!!!! i been waiting and nothing yet it was working just fine yesterday what happen why is it like this can you all get it fixed today please?????sad2

charles's photo
Wed 06/16/10 12:00 PM
mrpeanutbutter, your current email address is not valid (all of our emails are bouncing back). So, you'll have to update it in order for you to be able to use Mingle2 mail.

willy_cents's photo
Wed 06/16/10 01:04 PM
My email is now accessible. I never got an email to verify, and the verification screen no longer appears. If you just bypassed the system to try to get the bug out, thanks guys, and I am ready for the next effort...lol...I promise to not get upset at y'all. Thanks much guysflowerforyou

Dolfanatic's photo
Sun 06/20/10 03:45 AM
I'm having the same problem. I do not receive the email, and cannnot send messages. I've had the same email address for 14 years, so it is valid. Using Vista 64-Bit system with MSIE 7.0. I've checked the spam folder, and the emails are not there, either.

no photo
Sun 06/20/10 12:13 PM
I was asked for a email verification yesterday,I clicked on it and did recieve a email which it told me to click it to reverify and my wot(web of trust)had it as a red site which is not good.

no photo
Sun 06/20/10 06:29 PM
I just wanted to add I have no problem with this site.Thinking may of been a bug linking me to a wrong site.

markecephus's photo
Sun 06/20/10 07:01 PM
Often, azsunset57, the web trust sites, mistake genuine mail. This is usually due to settings. Those type sites use pgp encryption. What this means , is, the attempted mail has been caught by high security settings.

High security settings, can (and will) block certain emails. Basically, (without going into specifics) those type watchdogs are often wrong. PGP, is actually a term used for "pretty good privacy" and it's dependent on the user to specify security settings.

In addition to the above, if you happen to be on a networked system, then only the system admin can make changes to those settings.

Mingle2 is 100% safe. We do use tracking cookies, in order to monitor site progress, and those cookies will need to be enabled, in order to access the site.

no photo
Sun 06/20/10 07:28 PM
Thanku for explaining.I do enjoy the site and the people.I just am not very puter literate.I have green symbol for Mingle.That was why I was surprised for the warning I recieved when I clicked on the link.Thanku again for explaining!!!!flowerforyou

charles's photo
Mon 06/21/10 03:31 PM
Dolfanatic, for now, you may simply bypass the verification process. In order to do this, just click on the 'Mail' tab on the page where you are prompted to verify.