Hello and thanks for your patience,

At this time, your email account appears to have been verified. You should now be able to send messages on the site.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

We understand why you are expressing your concern about the location of the Logout function. We moved this function under Settings (menu icon > Settings > Logout) area as we found that it is infrequently used. Moreover, it made intuitive sense to group it with the other functions in its new location.

For Android users,

We are very sorry about the ability to log out. We need to do this in order to keep Mingle2 clean and prevent fraudulent users from creating multiple accounts on one device. (And constantly logging out and creating new accounts). If you do not want email notifications on your phone, you can go to settings Notifications" and turn off the notifications

Or, you can deactivate the account and reactivate by going to settings>deactivate and reactivate on the same page.

Please be patient while we look for a better approach.

Regards,
Grace
Mingle2 Customer Service

Hello and thanks for your patience,

In order to prevent members outside of a chosen age range from mailing you, set up your mail filters here:
http://mingle2.com/inbox/filters

If you are using the mobile site, you will have to go to the full site to turn on your mail filters. To do this, use the link below:
http://m.mingle2.com/prefer_mainsite
Once on the full site, go to the following page:
http://mingle2.com/inbox/filters
After setting up your mail filters, you may return to the mobile site with this link:
http://m.mingle2.com/search

It is not possible to turn mail filters when using the app.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

We have verified your email account manually. You no longer need a code and you should now be able to send messages on the site.


Regards,
Grace
Mingle2 Customer Service

Hi,

You can report suspected scammers by clicking the 'report abuse' button on any email you have received from them, or by clicking 'report user' on the person's profile. 


Regards,
Grace
Mingle2 Customer Service

Hello and thanks for your patience,

It is not an option to delete a Mingle2 account. If left deactivated, though, its profile will no longer be visible to anybody. To deactivate the account, complete the short checklist below...

In order not to get anymore emails from us, you will want to log into the account, uncheck the options on the appropriate page below, and click the 'Update Settings' button.
http://mingle2.com/inbox/mail_settings
http://m.mingle2.com/inbox/mail_settings (mobile devices)

Next, you may want to remove any descriptive text that you added to your profile (i.e., replace it with nonsensical text) and delete any photos.

Finally, you will want to deactivate the account on the appropriate page below, which will remove your profile from public view.
http://mingle2.com/user/show_settings
http://m.mingle2.com/users/exit_survey (mobile devices)

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

— If you are a premium member, please be sure to cancel the paid subscription before closing down the Mingle2 account. Otherwise, you may be auto-charged on the auto-renewal date. If you paid with PayPal or if you paid through an app store, make sure the subscription is canceled there.

— In any case, you can close down the Mingle2 account by following this short series of steps: First, in order not to get anymore emails from us, uncheck the boxes on the following page, and click the 'Update Settings' button.
http://mingle2.com/inbox/mail_settings
http://m.mingle2.com/inbox/mail_settings (mobile site)

Then, you should remove any description that you added to your profile and purge all photos that you have uploaded.

Finally, you will want to deactivate the account, which will remove your profile from public view. You can do this here:
http://mingle2.com/user/show_settings
http://m.mingle2.com/users/exit_survey (mobile site)

— If you are using our app, close down the account by going into Settings. From there, click 'Email Address' and make sure that both Mail Settings options are toggled off. After doing that, back out and reenter Settings again. Choose the 'Deactivate your account' option and follow the easy steps that will be presented to you.

When you have taken the appropriate steps above, the account will be closed and you will be unsubscribed.

Regards,
Grace
Mingle2 Customer Service

Hello and thanks for your patience,

If you are not able to remember your password, please use our Forgot Password form. On the full site, this form can be found here:
http://mingle2.com/user/forgot_password

On the mobile site, this form can be accessed here:
http://m.mingle2.com/users/forgot_password

If you are using our app, this form can be found by clicking "Forgot Password?" on the login page.

I hope this helps.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

When it comes to uploading a photo to Mingle2, make sure that the file you are trying to upload is the right type (.gif, .jpg, or .bmp format). These three formats are the only types of image files that we support.

Also, when it comes to photos that our system accepts, the actual file size is almost unlimited. However, the number of pixels in the image is limited to 10 million. In other words, the product of width times length must not exceed 10000000.

If you are still unable to get your photo onto the site using the information above, then you may be using a mobile device that we do not support. We only support Android and iOS devices, at this time.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

Once an account is created, it's not possible to change its user name (even from our end). In order to get a new user name, then, you'll have to create a new account with the desired name. You may have to use a new email address for this, as we only allow one account per address.

If you do decide to make a new account, be sure to deactivate your current account. Mingle2 allows only one active account per person.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

Once an account is created, it's not possible to change its user name (even from our end). In order to get a new user name, then, you'll have to create a new account with the desired name. You may have to use a new email address for this, as we only allow one account per address.

If you do decide to make a new account, be sure to deactivate your current account. Mingle2 allows only one active account per person.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

We understand why you are expressing your concern about the location of the Logout function. We moved this function under Settings (menu icon > Settings > Logout) area as we found that it is infrequently used. Moreover, it made intuitive sense to group it with the other functions in its new location.

For Android users,

We are very sorry about the ability to log out. We need to do this in order to keep Mingle2 clean and prevent fraudulent users from creating multiple accounts on one device. (And constantly logging out and creating new accounts). If you do not want email notifications on your phone, you can go to settings Notifications" and turn off the notifications

Or, you can deactivate the account and reactivate by going to settings>deactivate and reactivate on the same page.

Please be patient while we look for a better approach.

Regards,
Grace
Mingle2 Customer Service

Hello and thanks for your patience,

If you're using our desktop site, click Edit Photos from the home page or go here:
http://mingle2.com/user/edit_photos
Then, click the Choose File button and select the photo/image file. Finally, click the Upload Photo button.

If you're using our mobile site, go to this page:
http://m.mingle2.com/users/show
Then, click the Photos sub-tab. Finally, click the by the Add Photos button followed by the Upload Photo button.

If you're using our app, click MY PROFILE from the home page. Then, click the Photos sub-tab. Next, click the Add Photos button. Finally, select the photo/image files that you would like to import. When using the app, you can import multiple photos/images at once.

Hi,


We have a system in place to detect and ban them, and we are working to tweak it every day.


For those asking you to go offsite, be aware, most of them are probably scammers/spammers.

You can report suspected scammers by clicking the 'report abuse' button on any email you have received from them, or by clicking 'report user' on the person's profile. 

Regards,
Grace
Mingle2 Customer Service

Hello,

You can play mutual match. On your account page, scroll down to mutual match. 

Click rate some people. We'll show you a slideshow of potential matches. The people who clicked yes on you, are mixed in with other users. Go through them clicking yes, no or maybe. 

If you click yes or maybe on someone, and they have also clicked yes on you, you will have a mutual match and both users will receive notification. 

Premium users can see exactly who said yes. 

*note, you must have a photo to use mutual match. 

Regards,
Grace
Mingle2 Customer Service

Hi,

We have a system in place to detect and ban them, and we are working to tweak it every day.


For those asking you to go offsite, be aware, most of them are probably scammers/spammers.

You can report suspected scammers by clicking the 'report abuse' button on any email you have received from them, or by clicking 'report user' on the person's profile.

Thank you


Regards,
Grace
Mingle2 Customer Service

Hello and thanks for your patience,

It is not an option to delete a Mingle2 account. If left deactivated, though, its profile will no longer be visible to anybody. To deactivate the account, complete the short checklist below...

In order not to get anymore emails from us, you will want to log into the account, uncheck the options on the appropriate page below, and click the 'Update Settings' button.
http://mingle2.com/inbox/mail_settings
http://m.mingle2.com/inbox/mail_settings (mobile devices)

Next, you may want to remove any descriptive text that you added to your profile (i.e., replace it with nonsensical text) and delete any photos.

Finally, you will want to deactivate the account on the appropriate page below, which will remove your profile from public view.
http://mingle2.com/user/show_settings
http://m.mingle2.com/users/exit_survey (mobile devices)

Once you taken all of the above steps, the account will be canceled and you will be unsubscribed.
Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

— If you are a premium member, please be sure to cancel the paid subscription before closing down the Mingle2 account. Otherwise, you may be auto-charged on the auto-renewal date. If you paid with PayPal or if you paid through an app store, make sure the subscription is canceled there.

— In any case, you can close down the Mingle2 account by following this short series of steps: First, in order not to get anymore emails from us, uncheck the boxes on the following page, and click the 'Update Settings' button.
http://mingle2.com/inbox/mail_settings
http://m.mingle2.com/inbox/mail_settings (mobile site)

Then, you should remove any description that you added to your profile and purge all photos that you have uploaded.

Finally, you will want to deactivate the account, which will remove your profile from public view. You can do this here:
http://mingle2.com/user/show_settings
http://m.mingle2.com/users/exit_survey (mobile site)

— If you are using our app, close down the account by going into Settings. From there, click 'Email Address' and make sure that both Mail Settings options are toggled off. After doing that, back out and reenter Settings again. Choose the 'Deactivate your account' option and follow the easy steps that will be presented to you.

When you have taken the appropriate steps above, the account will be closed and you will be unsubscribed.

Regards,
Grace
Mingle2 Customer Service

Hello and thank you for your patience,

— If you are a premium member, please be sure to cancel the paid subscription before closing down the Mingle2 account. Otherwise, you may be auto-charged on the auto-renewal date. If you paid with PayPal or if you paid through an app store, make sure the subscription is canceled there.

— In any case, you can close down the Mingle2 account by following this short series of steps: First, in order not to get anymore emails from us, uncheck the boxes on the following page, and click the 'Update Settings' button.
http://mingle2.com/inbox/mail_settings
http://m.mingle2.com/inbox/mail_settings (mobile site)

Then, you should remove any description that you added to your profile and purge all photos that you have uploaded.

Finally, you will want to deactivate the account, which will remove your profile from public view. You can do this here:
http://mingle2.com/user/show_settings
http://m.mingle2.com/users/exit_survey (mobile site)

— If you are using our app, close down the account by going into Settings. From there, click 'Email Address' and make sure that both Mail Settings options are toggled off. After doing that, back out and reenter Settings again. Choose the 'Deactivate your account' option and follow the easy steps that will be presented to you.

When you have taken the appropriate steps above, the account will be closed and you will be unsubscribed.

Regards,
Grace
Mingle2 Customer Service

Hi,

We have a system in place to detect and ban them, and we are working to tweak it every day.


For those asking you to go offsite, be aware, most of them are probably scammers/spammers.

You can report suspected scammers by clicking the 'report abuse' button on any email you have received from them, or by clicking 'report user' on the person's profile. 

Thank you


Regards,
Grace
Mingle2 Customer Service