If you turn instant messaging off, you'll no longer be shown as online.

We have a spam filter in place that may be blocking your messages. If you send me a mail and let me know specifically who you were trying to email and when, I can see if it was blocked.

Yes, please do not post the username on the message boards. Just use the report abuse button to let us know. We'll investigate and take whatever action is necessary.

Folks - you shouldn't be starting posts that contain enough information to identify the user you are discussing. Clearly, there is enough info on this topic for the user you are talking about to figure out that it's him.

I'm going to delete this topic in a second, but just wanted to make sure everyone understands why this topic is against our rules.

If the person is still in the filmstrip of previous answers on the Mutual Match page, you can click on them and you'll be able to rate them again.

If the person you want to change your answer on is no longer on that filmstrip, then at this time there is no way to change your answer. We may add that option later, but for now, there's no way to do it.

Only your count goes down when you delete a mutual match. When you delete a mutual match, you only are deleting your side of the match. The other user will still have you as a match.

Is the user still active? If so, send me a private mail with the username and I'll look into it.

Emails are deleted after 30 days, so if they are older messages, that might be the reason.

When we ban a scammer, we sometimes also delete their messages to protect users who've been in contact with them, so that might be another reason. You can check to see if the user who sent them is still active - if they aren't, they might have been deleted.

Other than that, there should be no reason why you would have had your messages deleted other than deleting them yourself.

One final note: we're really trying to have people use for forums instead of emailing us for help, so LaMom, if you could do us a favor and advise anyone who has a question to wait for a forum response rather than email us, we'd really appreciate it.

Because the site has grown so much, we're now swamped with emails and just don't have enough time to reply to people. If you do email us, don't be surprised if we don't respond. Sorry, we hate not being responsive but most of the time, the question the user is asking is one that another forum member can answer, and we're trying to find ways to get people the help they need as quickly as possible.

You'll see that message when we've tried to email you, but the emails have bounced back to us. Usually that will be the result of an invalid email address, but occasionally that can also happen for other reasons such as your mailbox is full, your email is temporarily down, etc.

If you are sure that your email address is correct and that you are receiving emails properly, just change your email address to something else on JustSayHi, then change it back to your original address and verify it. If it was a temporary problem that was corrected, follow those steps and your emails will get delivered to your original email address again.

Can you explain more what you mean by "trying to do an instant message"? Is someone sending you an IM request and you are trying to respond, or are you initiating an IM request and the other user is not answering?

Do you see a screen with steps 1-2-3 on it when the screen turns blue? If so, just hit the grey X in the upper right to close it and start using Mutual Match.

Here's how Mutual Match works:

- We show you profiles based on your search parameters.
- You indicate "Yes", "No", or "Maybe" to each profile
- If you say "Yes" or "Maybe" to someone, we email them to let them know that someone wants to meet them. A Mutual Match, though, has NOT occurred yet because the other user still needs to rate you.
- When the other user logs in and goes to Mutual Match, we mix in your profile with the profiles that match their search parameters. We do this so that your "Yes" or "Maybe" remains anonymous.
- If, when we show them your profile, they say "Yes" or "Maybe", we then connect you as a Mutual Match.

So, if you receive an email that someone wants to meet you, that means that someone has said "Yes" or "Maybe" to you, but you still need to rate them. You won't see a Mutual Match until you also rate them as "Yes" or "Maybe".

Hope that helps.

There are two main reasons why you can get an email notice and not have a message in your mail box when you reach the site:

- Sometimes, emails can get delayed by your email provider. For example, sometimes we'll send a message to hotmail but it won't actually get delivered for up to an hour or longer. By that time, you've already read the message on JSH, so when you receive the email, you don't see any unread messages.

The email we send you will say who sent you the message and what time it was sent at. Look in your inbox to see if there is a message that matches that time, and if there is, then you know the email delay was the issue.

- On other occasions, someone will send you a message but then gets banned or deactivates before you read it. If they're banned, we often delete all of the messages they've sent because they are a scammer trying to steal your money and we try to protect our users from contacting them.

The email notice we sent you contains the username of the user who sent you the message. You can check if that user is still active by going to:

http://www.justsayhi.com/[username]

...where you replace [username] with the actual username you are trying to find. For example, to view my profile, you can go to:

http://www.justsayhi.com/mike

Hope that helps.

Mike

Yeah that is a Hotmail issue, not a JSH issue. The emails were sent yesterday, but for some reason Hotmail didn't deliver them until today. You'd have to check with Hotmail for reasons why.

Hmmm, there should never be a repeat. Can you send me a mail message with the user that is repeating for you? I'll take a look and see if I can figure out what's going on.

Oops, sorry about that. My Topics should be working for everyone now...

Hi folks,

I added a few new forum features today:

- Recent posts: You can now click on Recent Posts under the community tab and see the most recent posts across all forums.

- My topics: shows you the last 25 topics you've posted in so you can see if there have been any new posts

- Recent posts by user: the post count for each user is now a link. Click on it and you'll see the last 25 posts that user has made.

If you see any problems or bugs, just let us know.

Enjoy!

Send me a message with the username of the person who mailed you and we'll take a look.

You get upgraded immediately once you've invited 3 new people to join the site. tbird55, you've already been upgraded.

As a Gold Star member, you can use smileys in your messages and forum posts as well as see Who's viewed you.

Folks -

I think there's been a huge misunderstanding here.

First, Michael's topic WAS in the wrong forum. I specifically posted in the General Discussion forum that topics like "Hi", "Who's on tonight", etc. should be posted in the Chit Chat forum, not the General discussion forum.

I'm sure that Michael, having been away from the site for a while, did not know that the new Chit Chat forum had been created, and that I had asked people to post "Hi" topics in that forum instead. So he posted it in General which is where a topic like his would have gone back when he was last on the site.

Next, some of our members CORRECTLY voted for his topic to be deleted because it was in the wrong forum. I'm sure it wasn't meant as an insult to him, it was simply meant to inform him that it was placed in the wrong forum.

I don't think this should be interpreted as some sort of character issue on the part of the JustSayHi community. If it's anyone's fault, it's mine for not making it more clear to all members that the Chit Chat forum is the right place for these types of topics.

The issues with the deletion system have almost exclusively come from topics that were deleted for being in the wrong forum. The topics themselves are fine, but they get deleted because they were placed in the wrong area. The original poster, very understandably, is upset by this. But the people who voted meant no offense: if we had given them a "move" option, most likely they would have much preferred to move the topic instead. But since their only option was to delete it, they did that instead.

To solve this, we're going to add a "Move topic" option for moderating topics. Hopefully, that'll remove most of these types of misunderstandings.

Thanks,
Mike