We tested your account and from the apps you had the premium feature. If you still don't see it, please log out and log back in to check again.

Thank you and hopefully it works!

Hi,

Are you using the iOS or the Android app? It should have activated your mingleplus already on the apps. If you don't see it, can you try to restart the app and try again? Please let us know if it didn't work correctly.

Successful Match has nothing to do with Mingle2. That's a different company. Mingle2 did not charge you $29.95. None of our services cost $29.95. They are either $29.85 or $29.99 depending if you are getting charged on the website or app.

I would recommend calling your credit card and letting them know that the charge was not made by you. It had nothing to do with Mingle2.

Thank you.

Hi Porkchop713,

You should be able to see if the message was read right below the date of the message that was sent.

1. Open the conversation to that user
2. On the right side of the screen, it will show time you sent the message such as:

5 minutes ago
5 hours ago
5 days ago
1 week ago

3. Below the time, it will have a small "read" right below it, if it was already read.

Thank you,
Jean

The total number in the match includes those who are interested in you too.

So perhaps the number is not clearing because you have other members who liked you and you have not seen who they are yet.

Hi everyone,

We don't have any pop up ads on Mingle2 and don't use any invasive advertisers. Since this is not happening to everyone, can you guys provide a little more information for us to debug the problem?

1. What browser are you using when the pop ups happened? Or the russian ad? (Firefox/chrome/safari/IE/etc)

2. Was this happening on any specific pages? For example, always happening when you log in, or when you read your mail, or when you are playing mutual match etcetc.

3. Were you on your laptop? or phone?

4. If any of you can please take a screenshot of it when it happened (a picture of what it is), and share it with us, that would be greatly appreciated. ( jean@minglenet.com )

We want all of our members to be happy and have a great experience using this site. We are sorry for any headache this may have caused and want to resolve the issue for you guys as soon as possible. But since it's not happening to 99% of our users, it's difficult to figure out exactly why it's happening until we have a little more information.

Thank you for all of your help!
Jean

Changing the timezone on our site cannot change your phone's native time zone. Can you let us know if you are on the iOS app? desktop? mobile phone?

Hi everyone,

I will clarify some confusions people are having regarding to the new matches you are seeing.

1. The number of new matches is those people who have said YES to you in mutual match. Regardless of whether you have rated them or not.

2. The number may decrease, if some of those people deactivated/closed their account. We don't show users who have been deactivated on the site so they are taken out of the dating pool.

3. You can message/nudge/befriend/chat with anyone you like on the site. No one has to upgrade, ever, to interact with other users. We only provide these premium features for users who wants more functionality that we can't provide to everyone.

4. We work hard to eliminate scammers on the site, but like all dating sites, they are everywhere. If you cross path with a scammers at any point, please report them to us and we will ban them right away/

Thanks and hope everyone is enjoying our site. :)

We have an iOS app now. Please download it from the iTune store.

itunes.apple.com/us/app/mingle2-free-dating-app/id950200338?mt=8&uo=4

Our Android out will be out very soon as well

Hi guys,

We apologize we are looking into a fix for this. They may have been backed up alerts from earlier this week. The notification system was down for a few days and we reactivated it today.

If you guys are still seeing this a few hours from now please post here.

Thank you and sorry again!

Can someone help answer these questions so we can look into the issue? As it's not happening to everyone, we will need to pinpoint the exact cause:

1. Is this only happening to your iPhone when you are on the mobile browser? Or Android phones too?

2. Does this happen more than one time a day?

3. Do you see a page first, with a square ad (and a continue button) on the top? -- Is this where it happens? Do you click on the square ad, or the continue buton?

So it looks like this is fixed now? Anyone still seeing this issue?

Thanks!
Jean

Hi Mark & Soufiehere,

Can you guys let me know who the sender was for that particular message you cannot open? Please don't delete it in your inbox we are investigating why it's happening.

Hi guys, we are trying to resolve this issue. Can you guys be a little more clear to help us troubleshoot it?

1. Are you seeing the error on your desktop computer, or on your mobile phone?
2. What browser are you using? Firefox, IE, Chrome, Safari?
3. Is this only happening to new messages? or all messages?

Also, if any of you can try to go in your account again and see if you are still seeing this error. That would be helpful.

Thank you!
Jean

What problem are you encountering?

Everyone should be able to receive the verification email now.

- If you have not received it, please check your spam/junk folder.

- If you tried twice and still did not receive any email, try changing the email address to a different one at:

http://mingle2.com/inbox/mail_settings

Sometimes it could be because your email provider is blocking our email.


If that still does not work, please let us know!

Hi guys,

Can everyone list what kind of phone (model) they are using so we can replicate the issue and fix it?

Thank you,
Jean

Hi