Topic: Verification Problem
Jonathan's photo
Tue 07/02/19 09:39 AM
First. I like Mingle2 and have formed several relationships from contacts I've made with other gay men.

But a short time ago I had a serious PC crash, and lost my Mingle2 account. Not from THIS address. Which is ok as of now.
Having found the 'other one'. I attempted to log in. And horrendous problems then began to happen. I kept getting the same message 'Email and or Password not recognized. I then tried to re-set with a new password. I was told to look for an email from Mingle2 to do this, but the emails either never arrived or they are somewhere in a bottomless pit in my computer.

Although I am a very mature man in terms of age. I'm not stupid, so my questions is, why did I not receive all those emails from Mingle2 and where are they now!

I've been assured by a member of the trouble-shooting Staff, that I'll be able to get into the site now and in the future and not encounter this problem again.

Oh! I DO hope so as it's been very stressful.

Jonathan

delightfulillusion's photo
Tue 07/02/19 10:06 AM
When you joined initially, you would have been sent a verification code to the email address you joined Mingle2 with. If you couldn't find it in your inbox, then more than likely it would have been in your junk/spam folder.

SparklingCrystal 💖💎's photo
Tue 07/02/19 10:19 AM
I've been blocked a few times as I was identified as a spammer for whatever reason.
Now I get that things can happen, what I don't get is that this site is unreachable in such cases. I had that problem then. It was only that I could still access my mail here and thus send a message to someone who helped me out.

I believe there is a 'contact' link somewhere, but that doesn't work. The M2 Facebook page is not maintained at all. You're basically bleeped in such cases as you cannot reach anyone from the site.
That I find quite negligent / shoddy (not sure what the proper word is, hihi) for any site, but especially one where people interact so much.
Maybe it's good if someone looked into that.

Jonathan's photo
Wed 07/03/19 01:39 AM

When you joined initially, you would have been sent a verification code to the email address you joined Mingle2 with. If you couldn't find it in your inbox, then more than likely it would have been in your junk/spam folder.


Good morning (from the UK)

And therein lies the problem. It just isn't there. Anywhere. I run Outlook Express and have read that sometimes email CAN and DO get 'stuck'.

I have several addresses. I failed to receive the emails and the verification code. It's been a nightmare experience. Hope, really really hope nothing goes wrong this time!

It would be SO helpful if there was a contact number you could call. Actually talk to someone. Seems you can't.
Jonathan