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Topic: Photo verification
AbhiCh Joined Thu 12/10/20 Posts: 8	Thu 12/10/20 08:31 AM
I had another account with mingle earlier. The photo verification process did not complete even after a month and I couldn’t chat or do anything apart from just waiting .. I had to finally create another account since the photo verification doesn’t complete !!. Even if I create support tickets, they were just closed..can someone help / suggest ?

mzrosie Joined Wed 08/14/13 Posts: 33997	Thu 12/10/20 10:57 AM
The photo verification is almost instant. You take a selfie as the example photo, submit, then if your photo is the same or similar to the example photo, approved. Easy peasy. the only thing I could think of is that the photo size is too large. Go to an online photo editor and resize your photo. Good luck

AbhiCh Joined Thu 12/10/20 Posts: 8	Thu 12/10/20 11:18 AM
Thanks for response. I tried again and it says photo under verification and a notification will be sent once approved..but it’s been quite sometime and still not verified yet

Larsi666 😽 Joined Wed 01/31/18 Posts: 17197	Thu 12/10/20 11:30 AM
Thanks for response. I tried again and it says photo under verification and a notification will be sent once approved..but it’s been quite sometime and still not verified yet Did you check your spam folder? It might sound stupid, but these things can happen

AbhiCh Joined Thu 12/10/20 Posts: 8	Thu 12/10/20 12:10 PM
Yes sir. Did not received anything in spam folder. But even in mingle app, when I select photo verification , it still says photo is being reviewed..

TxsGal3333 Joined Tue 09/05/06 Posts: 76471	Thu 12/10/20 12:13 PM
You will need to contact Support for we do not deal with the photo verifications within the forums. https://mingle2.com/welcome/contact_us Forum Admin Kristi

AbhiCh Joined Thu 12/10/20 Posts: 8	Thu 12/10/20 12:22 PM
Thank you. I tried this before and even created few tickets in minglenet. They are just closed without any action..

Tom4Uhere Joined Sat 12/17/16 Posts: 16240	Thu 12/10/20 01:53 PM
I added some photos to my profile today. Had absolutely no trouble. Photo Verification is when I had to prove I was real by sending a photo in a specific pose before my account would unlock. If you are having trouble uploading a photo to your profile on your active account, try resizing it to a small file size and make it a .jpg file. If the issue is with your Account Verification Photo, it must have worked because you are able to post this thread.

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