You call a credit card provider, or cable company and you get the automated message telling you that the menu options have changed....which leads you to about a minute of going through those options just to press the button you need....which leads you to more menu options (those will more than likely change the next time you call). By the time you get to a live caller you have spent at least five minutes just to adrdress your issue.

Now.....isn't customer service supposed to be more customer friendly? Grrrrrr!! I spent twenty minutes on the phone just to cancel a subscription. It should have taken at the most five minutes. Okay....rant done. Any one else get frustrated with customer service these days? Besides someone from Iran saying their name is Chris.

Yep, I get tired of the recordings, and the outsourcing.. What the hell can you do though?? This country is going to hell, because rich people here try to save some money at the expense of this country, even though they enjoy the comforts of it..

spend 15 mins to go through all the touch number stuff
then to wait 45 mins on the phone listening to that sleepy music over and over on the phone while waiting
just for it to hang up on you, and you get to start all over
<face palm>

yes I am a CS professional and that is ridiculous.

OK so if you are going to call just to cancel here is what you do........
Don't call in the first place, just stop paying the subscription
Eventually someone will call you and when they do tell the person
that there call is important to you and you will be with them in a minute
Put the phone down by the radio and come back in five minutes
Repeat as necessary
This won't solve anything but think of the fun you'll have

Not really.
It's supposed to solve your issue.
Was your issue solved?
People are friendly as a means to not waste time dealing with anger and escalating retribution arguments.


Not really. There are tons of ways to handle things other than just calling a company and waiting.
And if I was all that worried about my time I wouldn't bloviate or vent on internet forums.

Other than that, IME this complaint:

almost always translates to "I demand immediate gratification completely at your expense! If I spend a moment not doing exactly what I want to do which brings me pleasure then I am entitled to compensation or groveling on your part!"

^^^ I bet ciretom works in a call center

As soon as that recording stuff starts I say agent till I get a real person on the phone. It usually takes only 3 or 4 5imes.

I have gotten where I just go on line get and address then type out a letter on my office program.

You get the fastest responses and if you say you are sending a copy to the credit card company for the card to charge back whatever they usually really get in gear trying to make you happy. Most credit card purchases actually double the length of your warranty.

That or I call the TV station consumer hot line. They really don't play with those people like they do the average consumer. And they know all the agencies addresses to really make them miserable if they are messing with you.

I got enough of a rebate for service interrupt from A.T.& . to pay cash for my new computer. Every time the utility gets interrupted they have to rebate you service fees if you ask for it.

What knocks me out is how some of these charities sell your address to every Tom Dick and Harry mail list every where and you get literally a forrest of paper.

The cable companies must be really desperate for customers because they are calling daily today actually three times already. I am tempted to make up and account number and give them some big hard luck sob to tie up their line for interrupting my day.

Customer service was cancelled when computer option menus where created in Mumbai thirty years ago.

Most companies have bypass options for to get to a live person. Here is a site with a fairly comprehensive list. Hope it helps.

http://whatis.techtarget.com/reference/Bypass-IVRS-Talk-to-a-real-person-cheatsheet

Cool I am going to post that on our clubhouse bullentin board. Seniors get soooooh peeved trying to deal with this.

I don't know if this works anymore as it's a while since I phoned customer service but sometimes if you don't press any buttons when they ask you to, they go through the options twice but then you go through to an operator who puts you straight through to customer service. Doesn't always work but worth a try.

That was what I was thinking...
I do most of my contacting on line.
The rare times I can't get things taken care of via online chat.
I send snail mail it is faster than dealing with auto systems

See....you guys are just used to me posting about sex and relationship stuff. I do politics too....just don't bring it here cause some folk on this site cannot take a joke.

I feel you pain brother!! I hate to damn messages. I called my Dish company to check on my account and I spent about 12 minutes answering questions from a robot and then you get transferred to a real person and they ask you the same questions.I guess its in case some terrorist wants to pay my cable bill.

One of my fantasy ideas to make the world a more perfect place, is "skin in the game" laws.

Make it true that for any corporate officer to get paid, he or she has to go through their own phone menus to make every bank deposit.

Seriously though, most modern organizational systems aren't designed to help the users or customers get things done, anyway.

They are designed from the OWNER'S point of view, to try to minimize how much users and customers COST THE COMPANY.

The reason why there are no longer any receptionists or live customer representatives answering phones and finding your answers anymore, and why they have been replaced by making YOU do all the sorting work, is so that they don't have to pay even fourteen year old Chinese girls to do the work.